![]() ![]() Therefore the future holds a lot for AI chatbots. As per Reports and Data, by 2026, the worth of the chatbot market will be $10.08 billion. ( Meta)Įach day more businesses are embracing chatbots as a crucial part of customer service. A survey conducted by Facebook showed that, 79% of users felt confident talking directly to live support agents instead of chatbots.70% of white-collar employees use a chatbot to smoothly carry out daily repetitive tasks.As per Juniper Research, the insurance sector will save up to 1.3 billion dollars in coming years by deploying Chatbot for customer support.The greatest customer acceptance of AI chatbots in online retail stores is 34%, followed by banking at 20% and the insurance industry at 15%.Chatbot with higher audience engagement generates a response rate as high as 80-90%.58% of customers’ expectations towards business have increased due to Emerging technologies like chatbots and Voice Assistants.In an online retail situation, 34% of customers are more comfortable interacting with AI chatbots rather than talking to live agents. ![]() ![]() ![]() When it comes to customer support, 64% of businesses trust conversational AI for a more customized support experience for customers.After using chatbots, 90% of businesses encountered quicker complaint resolution.The most common uses of chatbots are sales 41%, customer support 37%, and marketing 17%.As per the report, insurance companies are likely to save $1.3 billion globally by 2023 by using chatbots.47% of consumers are ready to make purchases using a chatbot.While 60% of millennials are found using chatbots, out of which 70% of them have had a positive experience.A Google trends report shows that, in the past 5 years, the interest in AI has increased nearly 3 times.As per Invespcro, the chatbot helps businesses save up to 30% of customer support costs by answering 80% of repetitive questions.It is estimated that chatbots will handle 70-90% of queries by 2024 ( CNBC).Instead of traditional mobile application development, more than 50% of enterprises will spend more per annum on chatbot creation.By 2027, around one-fourth of organizations will use chatbots as the primary customer service channel.The worldwide chatbot market revenue is predicted to amount to USD 454.8 million in 2027, which was USD 40.9 million in 2018.The global chatbot market size which was USD 2.9 billion in 2022, is estimated to reach USD 10.5 billion by 2026.The research-based statistics below will provide valuable insights related to AI chatbot trends. The blog will walk you through some of the statistics of chatbots and some of the common chatbot trends we are going to witness in the coming years. Since consumers no longer seek only round-the-clock service, but also quick resolutions, conversational AI combined with automation has been able to create personalized customer experience at scale. It has bridged the gap between robotic and human conversation, making chatbots emotionally sensitive and autonomous. The advancement in AI and NLP has taken chatbots to a whole new level. In 2023, the chatbot trends are significantly getting updated with the latest innovations and technologies.Ĭhatbots that used to perform simple tasks like sending text messages, flight status, getting directions, etc., have evolved into sophisticated tools today. Over the past few years, there has been exponential growth in the usage of intelligent chatbots due to changing demands from both consumers and businesses. ![]()
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